VAC3238 - Dementia Advisor (Telephone) (Hybrid in Birmingham, Belfast or Warrington

Hours: 35 hours per week Includes evening and weekends as part of a Rota

Office Location: Hybrid in Warrington, Birmingham or Belfast. Must have ability to homework also.

Are you looking for a rewarding career where every day is different?

Do you have the passion and drive to make a positive difference in peoples lives who are affected by dementia?

Would you like to work within a supportive and compassionate team where we work openly, combining our strengths, helping us to achieve more together?

Yes? then please let us tell you more about the fantastic opportunity we have at Alzheimer’s Society!

About the role

Alzheimer’s Society provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

You will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

Key Responsibilities:

• To manage referrals, assisting people affected by dementia in assessing their information and support needs.
• To develop a proactive approach in reaching people with dementia and carers who may not otherwise access our services
• Provide information and support and work with the service user to achieve agreed outcomes through contact by phone, email, letter and social media within established timescales
• Make outbound calls are made to service users to the Dementia Connect Model and within prescribed timeframes and quality standards.
• Respond to incoming telephone calls in a timely and compassionate manner to achieve person centred outcomes for service users.

About you

We are hoping to welcome an approachable and knowledgeable Dementia Adviser to work within our telephone-based service. This is an amazing opportunity to have a rewarding career providing support and guidance to people with dementia and their carers.  We strive to help people to maintain independence, improving their sense of well-being, and putting people in more control of their own lives. We promote a person-centred service so that our support is unique to each individual, based upon their own aspirations and needs.

We are looking for:

• Deliver advice and guidance with a non-judgmental approach and outstanding communication skills.
• Strong organisational and time management skills
• Experience in a telephony based service specialising in advice and support using active listening and questioning skills whilst working effectively to ensure the maximum number of people can be responded to each day.
• An understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other challenges this would be taken into consideration.
• Must be able to work in either Belfast. Warrington or Birmingham telephone hubs
• Have the ability to adopt a Hybrid way of working  
• Evening and weekend shifts (typically one in four)

Please take the time to go through the Job Application Guidance we have provided below so we are able to call you in for an interview!

If suitable applicants apply we may close this role early – please submit your details ASAP to avoid disappointment!

Job description

Values & behaviours

Job application guidance

Please note, that for home-working roles, we require a reliable WiFi connection and a minimum 10Mb/s broadband.  For our home-working employees, we currently offer a home-working allowance of £26 pounds a month (full-time).

If you’re experiencing problems applying for this role please contact recruitment@alzheimers.org.uk

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This means ensuring our recruitment processes are barrier-free and inclusive as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you would like us to do anything differently during the application process, please contact us at recruitment@alzheimers.org.uk.

Please note: Some of our roles may require a criminal records check. You can find our policy here.