Supporter Engagement Co-ordinator

Contract Type: Permanent

Location: Home Worker (England, Wales and NI)

Salary: £22,814 - £23,735 depending on skills and experience + London allowance of £3,600 if applicable

Working Hours: 35 per week

Closing Date: 24 October 2021

Interview Date: Stage 1 – 1st – 2nd November 2021. Stage 2 – 9th November 2021 (if required)

Contact: Shaun Dignam -

Supporter Engagement Co-ordinator

Reference number - VAC2576

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

The role is varied and exciting, with a core focus on putting the supporter at the heart of everything we do here at Alzheimer’s Society. We support the Regional Engagement team with governance of certain processes that enable them to work effectively and offer the best supporter experience.

The role requires a high level of organisation with multiple supporter channels being the focus of your role daily. We use a central CRM system and additional reporting methods which you will be completing to a high level.

The role is the gateway into the wider Regional Engagement team, triaging all community led supporters from fundraising through to dementia friends and events. We focus on quality, delivering an unrivalled journey for our supporters which we constantly look to improve and develop. The successful candidate will help drive this development through excellence and passion.

About you

The successful candidate will demonstrate a high level of supporter centric focus and experience, with attention to stewarding our supporters with their specified Fundraising journeys. You will also be confident working remotely, with high emphasis also on working as a team and to set deadlines.

We are looking for a candidate with excellent IT skills including MS Excel, MS Word, MS Outlook and MS PowerPoint as well as experience of managing and working with fundraising database systems (full training provided).

You will have a passion for supporter care and stewardship, the experience to work multiple tasks through your day with an eye for details and accuracy.

The standards are high, the goals are ambitious, but the reward is huge, are you ready?

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for flexible working which contributes to a good work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

Please note, that for home-working roles, we require a reliable WiFi connection and a minimum 10Mb/s broadband. For our home-working employees, we currently offer a home-working allowance of £16 pounds a month (full-time).

If you’re experiencing problems applying for this role please contact

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This means ensuring our recruitment processes are barrier-free and inclusive as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you would like us to do anything differently during the application process, please contact us at

Please note: Some of our roles may require a criminal records check. You can find our policy here.

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