Dementia Support Worker

Contract Type: Fixed Term

Location: Community based - Exeter and East Devon

Salary: £16,290.40 - £17,282.40 - actual per annum (depending on skills and experience)

Working Hours: 28 per week

Closing Date: 29 September 2021

Interview Date: To be confirmed (interviews will be conducted through Zoom or Teams)

Contact: Derek Dodd -

Dementia Support Worker

Reference number: VAC2460

Office Location: Community Based

Area role covers: Exeter and East Devon

Contract type: Fixed Term End of Jan 2022

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

We are looking for a highly motivated individual with excellent communication skills to join our team. This exciting role is part of the Devon and Torbay Dementia Adviser service, which provides information and support to people affected by Dementia by offering support and advice via the phone, email, post or face to face visits. You will assist service users to access other services, provide signposting and referrals.

This role will be covering the Devon and Torbay area, with a main focus on Exeter and East Devon. As a Dementia Support Worker, you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives.

Key Responsibilities:

  • To manage referrals, assisting clients in assessing their information and support needs.
  • To maintain and manage a caseload of clients who have dementia or are affected by dementia from appropriate geographical locations. Information and support may be by phone, email, letter, or face to face, at the client’s home or other appropriate location.
  • To provide information regarding services and benefits available and, where appropriate, assist clients in accessing them.
  • When appropriate, to signpost clients to a choice of suitable other sources of help.
  • To assist in raising public awareness about dementia and the way it affects families and individuals.
  • Complete annual review calls with service users.
  • Develop professional relationships with statutory and voluntary organisations across Exeter and East Devon.

The service provided is unique to each service user as it is based upon their personal circumstances and support needs. 

About you

We are looking for an individual who possess an NVQ level 3 (or equivalent) with an understanding of Dementia and the needs of people living with Dementia and their carers. Your ability to assess and evaluate a client’s needs and an understanding of the need for client confidentiality is essential to the role.

To be successful in this role, you will be required to have excellent non-judgemental communication skills and an understanding of delivering a service using a person-centred approach. As well as good organisation and time management skills to help manage your caseload and workload effectively.

We are also looking for an individual who has experience of record keeping/report writing, good IT skills, experience of face-to-face service delivery, an understanding of statutory and voluntary service and will be able to represent the needs of the organisation and clients externally. 

Experience of working with and role managing volunteers is desirable.  The post will involve working in people’s homes and in a range of community settings; therefore a DBS disclosure will be required.

Our employees work hard and demonstrate our values in every aspect of their working practice to ensure they make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

Please note, that for home-working roles, we require a reliable WiFi connection and a minimum 10Mb/s broadband. For our home-working employees, we currently offer a home-working allowance of £16 pounds a month (full-time).

If you’re experiencing problems applying for this role please contact

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This means ensuring our recruitment processes are barrier-free and inclusive as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you would like us to do anything differently during the application process, please contact us at

Please note: Some of our roles may require a criminal records check. You can find our policy here.

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