Solutions Analyst - Supporter

Contract Type: Permanent

Location: Home Worker - England and Wales

Salary: £31,982 - £34,925 - actual per annum (depending on skills and experience) (+ London allowance of £3,600 if applicable)

Working Hours: 35 per week

Closing Date: 01 December 2020

Interview Date: W/C 7 December

Contact: Tillat Kadri - tillat.kadri@alzheimers.org.uk

Solutions Analyst - Supporter

Reference number: VAC1763

Please note the deadline for submitting applications for this vacancy is 5pm on the closing date. 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

The Solutions Analyst in our Supporter Data team will play a vital role in ensuring our services data systems, data processes and other technical developments are robust, fit for purpose, and supportable.  Providing technical skills to scoping out requirements, creating designs, developing solutions, testing, rollout, and continuous support, this role is at the centre of our technical data capabilities.

Collaborating closely with the business to understand their goals and technical teams such as IT or external suppliers for co-creation this role will be a key gatekeeper of technical data solutions.

By managing data in our core fundraising CRM (Progress), as well as interaction with other supporter related systems such as campaigning and email marketing tools, this role will develop and maintain our core sets of database and data process capabilities.  Responsibilities also creating and maintaining comprehensive documentation about our systems and responding to first- and second-line issues. Analysing ETL processes and designing data mappings for them will also be an important responsibility.

About you
You will combine a number of skills in order to deliver the right data solutions.

You will bring excellent business partnering skills to understand business contexts, goals, ambitions and horizons.  Building the trust between you and those you partner will be a major factor is how successful the solutions you help create will be.  Your strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business.  You can formulate emerging requirements through providing advice and co-creation.

You will have strong technical abilities including maintaining data dictionaries, data integration mapping, SQL scripting, analysing data quality issues, and UX design.  You will also be able to employ Agile development techniques to rapidly produce prototypes, fail-fast and learn, whilst accommodating a continuous improvement mindset.

You will have experience of managing technical change management in a complex environment.  You know how to balance speed of delivery against stability and supportability of solutions.  You can practice rigorous version control, robust testing as well as planning for live rollouts and backouts.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

If you’re experiencing problems applying for this role please contact recruitment@alzheimers.org.uk

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here.

Apply now