Customer Care Administrator

Contract Type: Permanent

Location: Plymouth and District

Salary: £19,609 actual per annum

Working Hours: 35 per week

Closing Date: 25 July 2019

Interview Date: TBC

Contact: leanne.meara@alzheimers.org.uk - 01752 608961

Customer Care Administrator

Reference number:   VAC16425

Please note this role will close on 25th July at 23:59pm.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

Please note: this role is office based

We are looking to recruit a Customer Care Administrator to perform a range of vital functions under the supervision of the Customer Care Officers and within the Customer Services & Insight group here at the Alzheimer’s Society to enable us to provide first class customer services to our supporters, staff and volunteers.

The role entails the processing and thanking of donations from our supporters, responsibility for managing queries and potential complaints from our supporters, responding to internal requests and queries from colleagues both within our team and the wider fundraising directorate and performing a wide range of administrative tasks.

About you

We’re looking for someone with a great personality who can become a key person in our friendly team.

As we deal with sensitive situations from our supporters, staff and volunteers on a regular basis, a strong sense of empathy and an awareness of what is most appropriate is vital. You should have excellent verbal and written communication skills and a great track record of providing high quality customer service in a similar environment.

We expect all our team to be able to process at high speed to a very high standard. Experience of using a contact management database is essential in addition to excellent ICT skills.

You should have excellent attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.

As well as having a clear customer focus, you should be able to manage a varied and challenging workload and have experience of working to deadlines. You should be self-motivated with great problem-solving skills and able to identify opportunities to improve.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

If you’re experiencing problems applying for this role please contact recruitment@alzheimers.org.uk.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here

Apply now