VAC3282 - Dementia Adviser (Telephone)

Contract Type: Permanent

Location: Norwich Services

Salary: £20,872 - £22,143 actual per annum (depending on skills and experience)

Working Hours: 35 per week

Closing Date: 06 July 2022

Interview Date: 18th July 2022 - via Zoom/Teams

Contact: Gary Headland -

VAC3282 - Dementia Adviser (Telephone)

Please note the deadline for submitting applications for this vacancy is 12 noon on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Are you looking for a rewarding career where every day is different?

Do you have the passion and drive to make a positive difference in the lives of people affected by dementia?

Would you like to work within a supportive and compassionate team where we work openly, combining our strengths, to help us achieve more together?

If your answer is yes, please let us tell you more about the fantastic opportunity we have at Alzheimer’s Society!

About Us:

Who we are

  • The Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia.
    What we want
  • We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What we do

  • We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
  • No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
  • We join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How we do it

  • We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia

About the role

We are excited to welcome an approachable, empathetic and knowledgeable Telephone Dementia Adviser to work on our Local Dementia Helpline based at our office in Horsham St Faith.

This is an amazing opportunity to have a rewarding and stimulating career providing support and guidance to people living with dementia and their carers. We strive to support people to maintain their independence and improve their sense of well-being, putting them in more control of their own lives.

As a Telephone Adviser you will be the first point of telephone or written contact for people affected by dementia who need support.

The service comprises of Dementia Support Workers and Admiral Nurses working together to support people affected by dementia across Norfolk and Waveney, assessing their needs and identifying desired outcomes. You will become an integral part of this team, where you will also excel at working on your own initiative, using your excellent time management and organisational skills to manage a demanding and rewarding workload.

In this role you will provide a highly responsive, individualised and empathic information, advice, support and signposting/referral service to people affected by dementia and memory loss symptoms.

About you

You will have;

  • Passion to support people to maintain their independence and improve their sense of well-being, putting them in more control of their lives.
  • A solid and compassionate understanding of the needs of people affected by dementia.
  • Demonstrable skill and experience in delivering a support service to people via the telephone and email.
  • Good IT skills and experience of working with databases.
  • A warm and welcoming approach, that promotes trust in the service for those who access it.
  • The ability to work inclusively with people affected by dementia, along with an understanding of the need for client confidentially.
  • Great communication skills, and the ability to adapt your approach to ensure understanding at all levels.
  • Knowledge of working alongside volunteers and an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

You will;

  • Be the first point of contact for people wishing to access the Norfolk and Waveney Dementia Support Service.
  • Deliver high quality information, advice and support, including emotional support.
  • Use your skills to work with individuals to assess immediate needs and wishes and identify further support requirements.
  • Use your initiative and sensitivity to find the best way to present and explain information.
  • Be able to transfer individuals for further support, both internally and externally, following service specifications.
  • Promote our amazing service with those that you have contact with.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

Please note, that for home-working roles, we require a reliable WiFi connection and a minimum 10Mb/s broadband. For our home-working employees, we currently offer a home-working allowance of £26 pounds a month (full-time).)

If you’re experiencing problems applying for this role please contact

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This means ensuring our recruitment processes are barrier-free and inclusive as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you would like us to do anything differently during the application process, please contact us at

Please note: Some of our roles may require a criminal records check. You can find our policy here.

Apply now