Dementia Adviser (Telephone) x4

Contract Type: Permanent

Location: Warrington

Salary: £15,971.20 - £16,616 up to £19,964 - £20,770 actual per annum (depending on skills and experience)

Working Hours: 28 hours per week, variable up to 35 hours per week during periods of high demand.

Closing Date: 29 October 2020

Interview Date: W/C 9 November

Contact: Sylv Barnes - sylvia.barnes@alzheimers.org.uk

Dementia Adviser (Telephone) x4

Reference number:  VAC1742

Hours: 28 hours per week, variable up to 35 hours per week during periods of high demand. Includes regular evening and weekend working as part of a rota.

Office Location: Warrington

Area role covers: National service – Telephone based

Please note the deadline for submitting applications for this role is 23:59 on the closing date. 

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

About the role

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

  • A specialist telephone based information and navigation service
  • Community based services offering an increased level of support for more complex cases
  • Self-management - our online community (Talking Point) and online service directory are always available 24/7
  • Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

About you
We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

If you’re experiencing problems applying for this role please contact recruitment@alzheimers.org.uk

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here.

Apply now