Online Community Coordinator

Contract Type: Permanent

Location: Flexible across England, Wales and Northern Ireland

Salary: £25,300 - £27,682 (depending on skills and experience) + London Allowance of £3,600, if applicable

Working Hours: 35 Per week

Closing Date: 03 October 2019

Interview Date: 23 October, Alzheimer’s Society Central Office, London


Online Community Coordinator

Reference number:              VAC16592

Office Location:                    Flexible, but with at least one day a week based from our Central Office in London. Click here for office locations - Society offices

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the team

Dementia Talking Point is Alzheimer’s Society’s online community for anyone affected by dementia. It’s a place to ask questions, share experiences and get information and practical tips about living with dementia. People can connect with someone who is going through a similar experience and receive valuable peer support. The service is operated by three teams – a small team of employees, and two teams of volunteers (who all have personal experience of dementia and volunteer from their homes in four different countries).

About the role

You will support the effective operation of Dementia Talking Point, working collaboratively with volunteers and employees on the team and escalating key issues to the Online Community Manager. You will help ensure that the service meets the needs of people affected by dementia including those who are at risk of harm and abuse.

You will help to ensure the service is promoted widely and is evaluated effectively to showcase the value and impact of peer support. You will be the data analysis lead for the team and participate in projects to improve user experience of the community. You will also manage a team of volunteers who are based remotely, offering support, training and guidance and actively support the organisation of volunteer meetings.

About you

You are a supportive and empathic person, able to adapt your communication style to meet the needs of the person and the requirements of the task. You’re able to handle a varied workload, to respond well to urgent issues, and know when to escalate or collaborate with others. You’ll have a sound understanding of how to apply safeguarding policies and raise safeguarding alerts, ideally within the context of remote service delivery.

You’ll have a good knowledge of digital communication platforms and experience in moderating user generated content and in administrating online community software. You’ll have some experience in supporting volunteers and ideally, experience in managing volunteers as part of your role. You’ll understand the tasks involved in gathering statistical data and ideally have knowledge of using Google Analytics. You’ll ideally also have knowledge of dementia and the emotional impact of the challenges it can bring.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

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Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here.


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