Dementia Adviser (Telephone) x4

Contract Type: Permanent

Location: North West Area Office

Salary: £19,964 - £20,770 (depending on skills and experience)

Working Hours: 28 per week, variable up to 35 per week

Closing Date: 24 January 2020

Interview Date: TBC

Contact: michelle.clarke@alzheimers.org.uk

Dementia Adviser (Telephone) x4

Reference: VAC1112

Hours: 28 per week, variable up to 35 per week during periods of high demand. Includes evening and weekend working.

Please note the deadline for submitting applications for this role is 5pm on the closing date. 

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

About the role

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

  • A specialist telephone based information and navigation service
  • A face to face service offering an increased level of support for more complex cases
  • Self-management - our online community (Talking Point) and online service directory is available at all times
  • Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
  • Side by Side - a volunteer led service to support people to undertake activities in the community
  • This role is an Adviser working in our telephone based service, you will be the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver

About you
We are looking for someone who possesses an NVQ level 3 or equivalent in a health and social care related subject has an understanding of the needs of people with dementia and their carers and has direct experience of working in a telephone and e-mail based service with active listening and questioning skills.

You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Friday 9am – 5pm and Weekends 9am – 5pm.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

If you’re experiencing problems applying for this role please contact recruitment@alzheimers.org.uk

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here.

Apply now