Online Community Assistant

Contract Type: Permanent

Location: Flexible across England, Wales and Northern Ireland

Salary: £17,732-18,629 per annum depending on skills and experience + London Allowance of £3,600 if applicable

Working Hours: 35 Per Week

Closing Date: 05 March 2020

Interview Date: Wednesday 25 March, Alzheimer’s Society Central Office, London


Online Community Assistant

Reference: VAC1242

Location flexible, but with at least one day a week based from our Central Office in London. See Society offices for office locations.

Please note the deadline for submitting applications for this vacancy is 23:59pm on the closing date

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the team

Talking Point is Alzheimer’s Society’s online community for anyone affected by dementia. It’s a place to ask questions, share experiences and get information and practical tips about living with dementia. People can connect with someone who is going through a similar experience and receive valuable peer support. The service is operated by three teams – a small team of employees, and two teams of volunteers (who all have personal experience of dementia and volunteer from their homes in different countries and timezones).

About the role

Our online community provides vital support for people with dementia, carers and their families. You will support the effective operation of Talking Point, work collaboratively with volunteers and employees on the team to complete tasks and escalate key issues to the Online Community Manager. You will help ensure that the service meets the needs of people affected by dementia including those who are at risk of harm and abuse.

You will support service promotion activities by curating and creating content to showcase the value of the service. You’ll also manage the email enquiries inbox, ensuring a wide range of queries are handled effectively, in an empathic and supportive way. You’ll also help to support two teams of volunteers who are based remotely, and actively support the organisation of our volunteer meetings where we bring the whole team together for training and peer support.

About you

You are a supportive and empathic person, able to adapt your communication style to meet the needs of the person and the requirements of the task. You’re able to handle a varied workload, to respond well to urgent issues, and know when to escalate or collaborate with others. You’ll ideally understand the importance of safeguarding policy and content moderation for online communities.

You’ll have a good knowledge of digital communication platforms and ideally experience in moderating user generated content and in using online community software. You’ll have knowledge of volunteering and ideally some experience in supporting volunteers. You’ll have an interest in curating and creating content for the web. You’ll ideally also have knowledge of dementia and the emotional impact of the challenges it can bring.

This role will give you the opportunity to join a dynamic and committed team, and the chance to work with volunteers and colleagues to deliver a high quality digital service which supports thousands of people with dementia, carers and their families.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Additional information

Job description

Values & behaviours

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Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here.

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