Contract Type: Permanent
Salary: £36,326 actual per annum
Working Hours: 35 per week
Closing Date: 25 July 2019
Interview Date: TBC
Reference number: VAC16410
Please note this role will close on Thursday 25th July at 23:59pm.
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
About the role
This new role within the Customer Service & Insight Team provides an exciting opportunity to join one of the most dynamic and fastest growing charities in the sector, to be part of delivering and shaping customer experience strategy. The role is responsible for influencing colleagues to apply new and existing tools, methodologies and frameworks across our fundraising programmes, ensuring experiences are always designed with supporters in mind. This key influencing role advises on the prioritisation of different work-streams to improve supporters’ experiences and is responsible for establishing clear measures of success to link satisfaction indicators to financial targets.
You are passionate about delivering exceptional customer experience and have a strong customer service background with clear insight into some of the challenges around customer journey and process design. You are able to put yourself in the shoes of our supporters while being able to translate principles, frameworks and feedback into clear processes and plans. This is a unique opportunity to directly influence the experiences of supporters to deliver fundraising success.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
If you’re experiencing problems applying for this role please contact firstname.lastname@example.org.
Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Please note: Some of our roles may require a criminal records check. You can find our policy here