Head of Supporter Experience

Contract Type: Permanent

Location: Home Worker (England, Wales and NI)

Salary: £58,931 - £66,214 - actual per annum (depending on skills and experience) + London Allowance of £3,600 if the role holder lives in Greater London

Working Hours: 35 per week

Closing Date: 28 October 2021

Interview Date: Wednesday 10 November 2021

Contact: Tom Brown - Tom.Brown@alzheimers.org.uk

Head of Supporter Experience

Reference number: VAC2615

Please note the deadline for submitting applications for this vacancy is midnight on the closing date

Are you an inspiring leader with proven experience of managing creative and customer-focused teams to achieve success? Are you known for your skill at juggling ‘left brain / right brain’ work – switching effortlessly from detailed analysis to big, bold, creative thinking? Are you passionate about using insight to change how people think and how work gets done?

If the answer is yes, please read on.

At Alzheimer’s Society, our supporters are the heart and soul of what we do. They make change happen, whether by raising money, campaigning for social care reform, or volunteering to help people with dementia. As Head of Supporter Experience, your mission will be to make sure we’re giving each of these amazing people the most efficient, enriching and rewarding experience possible.

To achieve this, you’ll head up four complementary teams, spanning data analysis and insight, comms and supporter care. All make a crucial difference – directly or indirectly – to the practical and emotional experiences of our supporters. Day-to-day, you’ll use your expertise in manging high-performance teams to help maximise income and engagement from existing Fundraising activity. More widely, you’ll use your curiosity, energy and ‘even better if’ obsessiveness to embed a supporter experience mindset across the Fundraising directorate – working to understand supporters better, amplify their voices, and foster an internal culture of marginal gains so that they, and we, can do even more for people affected by dementia

About you

You will have extensive experience of successfully managing and improving creative, insight or customer support teams. This need not have been in the charity sector, and you may well benefit from bringing fresh ideas to this role. You will have good familiarity with each of the areas you’ll be overseeing, and be as happy diving into the detail of a particular area as you are thinking big about the bigger picture.

An exceptional influencer and strategic thinker, your outstanding commercial acumen will quickly give you a deep understanding the needs of the business – from individual Fundraising campaigns to organisation-level planning. You will be someone to whom others gravitate for an expert view, while always recognising the limitations of your and your teams’ existing approach – pushing them, and those they support, to always think bigger and better about what they do.

About Alzheimer’s Society

Alzheimer's Society is the UK's leading dementia charity. With people affected by dementia among the worst hit by the pandemic, there has never been a more important or exciting time to join us and help to deliver the lasting change which people with dementia desperately need.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.


Additional Information

Job description

Values & behaviours

Job application guidance

Please note, that for home-working roles, we require a reliable WiFi connection and a minimum 10Mb/s broadband. For our home-working employees, we currently offer a home-working allowance of £16 pounds a month (full-time).

If you’re experiencing problems applying for this role please contact recruitment@alzheimers.org.uk

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This means ensuring our recruitment processes are barrier-free and inclusive as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you would like us to do anything differently during the application process, please contact us at recruitment@alzheimers.org.uk.

Please note: Some of our roles may require a criminal records check. You can find our policy here.

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