Customer Care Advisor

Contract Type: Fixed Term

Location: London

Salary: £23,604 actual per annum

Working Hours: 35 per week

Closing Date: 28 March 2019

Interview Date: TBC

Contact: .

Customer Care Advisor

Reference number:   VAC16051

Contract type:           Fixed Term Contract

Contract length:        9 months

Please note that this role expires at 23:59 PM 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

The Customer Care Engagement team is responsible for responding to the needs of Alzheimer’s Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience. 

With over 60,000 interactions across various channels (phone, email and social media) last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring our supporters to help defeat dementia through fundraising

About you

You will be enthusiastic, passionate, and committed to providing exceptional customer service. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills. 

You’ll be a self-motivator, willing to go the extra mile, with a strong commitment to working closely with both colleagues within the Customer Care team, and the other departments within Alzheimer’s Society. . 

Alzheimer’s Society is committed to equal opportunities. 

You may have experience of the following: Customer Care Advisor, Customer Service Advisor, Customer Service, Customer Engagement, Fundraising, Charity, Not for Profit, Third Sector, etc

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.


Additional Information

Job description

Values & behaviours

Job application guidance

If you’re experiencing problems applying for this role please contact

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here

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